Refund Policy

Last updated: July 11, 2025

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your traffic added to your account to request a return, for any unused bandwidth.

To start a return, you can contact us at luke@confabulate.io.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at luke@confabulate.io.

Key Points

  • 30-day return window from when traffic is added to your account
  • Unused bandwidth only - only unused traffic is eligible for return
  • 10 business days for approved refunds to process
  • Original payment method - refunds processed to your original payment source
  • Gift cards excluded - gift cards are not eligible for returns

Need Help?

Questions about returns or refunds?

Our support team is here to help you with any questions about our return policy or to assist with processing your return.

Have questions about returns or need to start a return? Contact our support team.